Support
Questions about the ViSpecs app, your optical records – glasses or contact lens prescriptions – or your account? Write to us and we will get back to you.
How to reach us
Email: support@vispecs.com
Phone: +43 660 637 8449
What helps us help you
Tell us which device you are on (iPhone or Android), which app version you are running and what you last did in the app. That is usually enough for us to find the cause without asking twice.
Your data
Your values belong to you. Which data we process is set out in the privacy information.
To request a copy of your data or the deletion of your account, write to the address above from the email address you sign in with. We reply only to that same address: the copy of your data goes there and nowhere else, and so does the confirmation of a deletion. If you write from a different address — because you no longer have access to that mailbox, for example — we will ask you for more information before we change anything.
If you ever receive a confirmation for a deletion you did not request, tell us straight away. We will then check whether the deletion can still be stopped — the sooner you tell us, the more likely that is.
Not everything can be deleted straight away: values your optician documented count as health data and are subject to statutory retention periods of up to ten years. The periods that apply to all remaining data are set out in the privacy information, which is the binding text.
Other documents
ViSpecs GmbH · Kirchengasse 76 · 2722 Weikersdorf am Steinfelde · Austria